INCREASINGLY STRINGENT air security demands will put pressure on service levels and transit times, but ultimately more checks and balances are in the interests of the industry, says Roland Raath, MD of Cargocare Freight Services. “The normal procedure of having a ‘history’ of a few shipments from an exporter and being able to classify the shipper as a ‘known shipper’ may well be insufficient and we expect additional measures to follow from aviation authorities. “At Cargocare we decline business that is given over the internet and where no landline or physical address can be established.” The company has put in place a series of preventative interventions. “We make sure we control the business from door to door and then we measure the supply chain carriers (lines to airlines to overseas networks). “We seek out those suppliers that offer a service quality management programme and where a service failure occurs, as management we meet, discuss, change the procedure or change the supplier,” says Raath. “This ensures that the client gets the best and safest transit route, time and price.”
