Web-based solution streamlines processes at KWE

Global logistics company
Kintetsu World Express (KWE)
has embarked on a serious drive
to ensure efficient business
process management, and the
removal of unnecessary costs
in the freight forwarding and
clearing as well as the supply
chain management and logistics
solution portions of its business,
according to KWE corporate
administration GM, Warren
Charles.
“We have implemented
a locally developed, webbased
portal solution called
myBusiness management
software,” he told FTW. “This
system is seen as the key to
streamlining our business
processes, and has allowed us
to effectively gain access to,
and unify, all the major systems
utilised in KWE.”
Along with the myBusiness
developers, Capgemini
Enterprise Solutions, the
company has developed
solutions to all the main areas of
its business, Charles added.
“This includes exception
management with regard to
customer shipments, or gaining
access to the management
information system (MIS) in the
finance areas,” he said. “Being
a Japanese company, we have
very stringent reporting methods
to our head office. And, by
implementing myBusiness, we
have managed to streamline
this process from seven days to
three days.”
Charles added that there was
another benefit in the software.
“The Workflow engine
comes standard with a number
of already defined business
processes – like International
Standards Organisation (ISO)
document change management;
non-conformance process
control; the help desk solution
and leave approval process.”
This capability, Charles
stressed, has been the key
for KWE to gain control of
business processes that are very
reliant on multiple business
functions.
“One of the areas we needed
to focus on was document
management,” he told FTW,
“and the software once again
proved invaluable in being
able to scan directly from
copiers or scanners using
barcode recognition or cover
sheets where no barcodes are
available.
“We were able to apply
watermarks over documents that
were previously scanned by our
forwarding and clearing system.
“The real power of the
system is that we are now able
to link these documents to any
reports defined in the system,
thereby integrating document
management into the business.”