‘Software system features add competitive edge’

When it comes to project cargo,
co-ordination is key.
Which is why it’s crucial that
any software system helps the operator to
manage the status of each file involved in
the project, says Sydney Ramoorthy of Core
Freight Systems.
“CoreFreight has advanced file tracking
functionality which maintains a record of
each key process step as it occurs,” says
Ramoorthy. “This provides a log of the user
who has taken the action along with a date
and time stamp on the activity.
“In addition an audit trail of when the
electronic files have been passed from
one user to another provides management
with the ability to identify bottlenecks and
circumvent these as required.”
Comprehensive reporting is available
both online and as excel output, he added.
“This is used for both internal monitoring
of transaction process flow and to report
service level performance to clients
as required.
“Escalation of events that have not met
predefined time periods is also available.”
There are three levels of escalation that can
be set up within CoreFreight.
“First is to the responsible user himself,
then perhaps to a supervisor and after that
to a manager. Issues are only escalated
when they exceed the period allowed for
resolution at the previous level.”
The intention behind the application is to
proactively identify potential problems and
provide the opportunity for each responsible
individual to mange them accordingly,
he said.
Ramoorthy believes the “Personal
Task Manager” used by each operator on
CoreFreight is another pertinent feature of
the application. “This functionality groups
files logically according to where they are
in the transaction process, allowing the
individual to view the status of his workload
at a glance and drill down to specific files
for action as required.
“With a little imagination it becomes
obvious that the benefits of the system that
will accrue in the project environment are
equally relevant to the general operation of
an agent’s business – and we believe it’s
what helps to provide competitive edge,”
he said.