‘Skilled staff make the difference’

Service delivery is the key element that
makes or breaks a logistics management
company, according to Deon Botha
of Stellenbosch-based Globogistics
and Services.
As a one-year-old newcomer to the
trade – the company was founded when
a global blue-chip major decided to
outsource its in-house logistics department
to a specialist company – the operation
has its own immediate experience of the
do’s and don’ts of the business.
“Right from the start,” Botha told FTW,
“we recognised that only highly-skilled,
professional and passionate employees
should be employed. This would be key to
delivering service.”
In targeting the right staff Globogistics
conducted a detailed skills assessment
programme.
“Successful appointees had to clearly
live and demonstrate that they had what
it takes,” said Botha, “not only in terms
of technical expertise but also in terms of
passion and attention to detail.
“Needless to say, this results in
numerous benefits for customers – such
as the avoidance of unnecessary logistics
costs, and increased performance in ontime
delivery.”
A basic company philosophy is to take
ownership of all the customers’ logisticsrelated
activities – from order placement
up to final delivery, and even beyond.
“At the end of the day it is all
about service!”