Big contract pending

When times get tough there’s
nothing like family pulling together,
and this is what Robertson Freight
believes is its secret weapon.
That combined with an innate
belief in the winning power of
‘personal service’.
“Robertson Freight is very much
a family-orientated business,” Brian
Robertson told FTW. “We started
our business in 1999, and 95% of
our staff (currently a total of 15) are
family.” Brian and his brother Neil
are co-directors of this clearing and
forwarding agency and between
them can claim a total of 65 years’
experience in the industry.
According to Brian, the family
business has gone from strength to
strength over the past decade and
the reason for this market growth
is simple: “We are small and we
provide our clients with a very
personalised service.
“We deal with individual problems
and shipments on a one to one
basis,” he told FTW. “And we are
always available, 24 hours a day.”
A bright light on the horizon is
that the company has hopefully
managed to secure a big contract
related to 2010.
“Whatever happens, I don’t
think business will slow down,” he
adds, “although I do envisage there
will still be a lot of bad debt in the
market place.”
While Brian is most optimistic
for the future from the industry
point of view, he does foresee
a huge problem when it comes
to credit applications and a lack
of communication within his
industry… being used as bankers,
but not treated as bankers.